Policies

Terms Of Use


Welcome to Northern Star Farms and our terms of use, please read them carefully.

By using the website provided by Northern Star Farms (that link to these Terms) you agree to be bound by these terms and all the terms incorporated herein by reference. If you do not agree to these terms, you may not use the website or order, receive, or use products made available through the website (referred to herein as “products”).

If you are using the website on behalf of any entity, you represent and warrant that you are authorized to accept these terms on such entity’s behalf and that such entity agrees to be responsible to us if you or such entity violates these Terms.

Northern Star Farms reserves the right to change or modify these Terms at any time and in our sole discretion. If we make changes to these Terms, we will provide notice of such changes, such as by sending an email notification, providing notice through the website, or updating the “Last Updated”.

 

Account and Communication Preferences


To access and use certain areas or features of the website, you will need to sign up for a Northern Star Farms account. By creating an account, you agree to provide accurate, current, and complete account information. Please maintain and update as your account information as necessary. Maintain the security of your password and immediately notify us if you discover or otherwise suspect any security breaches related to your account.

When you create your Northern Star Farms account you may be asked for your home telephone and/or cellular telephone number so that we may contact you regarding important information about your service and account, and to provide special offers to our customers. By providing your home and/or mobile telephone numbers you consent to receive autodialed and/or pre-recorded calls (or text messages if you provide your mobile telephone number) from or on behalf of Northern Star Farms regarding important information about your service and account, and to provide special offers to our customers to the telephone number(s) provided. You also consent to receive communications from Northern Star Farms (for example, via email or by notices on the website). These communications may include notices about your account (for example, payment authorizations, password changes and other transactional information) and are part of your relationship with us. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including, but not limited to, that such communications be in writing. You may opt out of receiving these promotional emails at any time by following the unsubscribe instructions provided therein.

 

 

Terms of Sale

 

Produce Box Subscriptions 


We offer different subscription plans for our seasonal produce. For more information about our Produce box Subscriptions, please visit the FAQs or contact us by phone or email. Note that we do not currently deliver produce boxes to every location. When you register for a produce box subscription, you expressly acknowledge and agree that Northern Star Farms (or a third-party payment processor) is authorized to charge you on a weekly or bi-weekly basis for your produce box subscription (in addition to any applicable taxes and other charges) for as long as your produce box subscription continues, and your produce box subscription is continuous until you cancel it or we suspend or stop providing access to the website or products in accordance with these terms. You may skip your order as often as you would like by managing your delivery schedule through your account, or by contacting us at info@northernstarfarmstx.com or call us at 1 (940) 287-3002.

 

Cancellation policy


If you are dissatisfied with your subscription for any reason, please contact us either by phone or email. We would love the opportunity to make things right. However, you do have the right to cancel your subscription should you choose. Please review the below policies:

Weekly / Bi-weekly: If you pay weekly or bi-weekly and wish to cancel your subscription, please contact us by phone or email before your next order deadline and we will stop delivery and charges for all forthcoming deliveries. Email us at info@northernstarfarmstx.com or call us at 1 (940) 287-3002. In the event you cancel your Produce box Subscription, please note that we may still send you promotional communications about Northern Star Farms, unless you opt out of receiving those communications by following the unsubscribe instructions provided therein.

 

Returns and Refunds


If you are dissatisfied with any product, please contact us at info@northernstarfarmstx.com or call us at 1 (940) 287-3002 within 48 hours of your delivery and, depending on the circumstances, we will provide you a full or partial credit or refund of the purchase price for that box or product. We may require the return or photographic documentation of any product with which you are dissatisfied before we provide you a replacement, credit, or refund.

 

Promotions


We may offer free trials of certain subscriptions for specified periods of time without payment that you may sign up for. If we offer you a free trial, the specific terms of your free trial will be provided in the marketing materials describing the trial or at registration. However, a Northern Star Farms account, which includes placing a credit card on file to access the website, will be required. If you signed up for a promotion, once your promotion ends, we (or our third-party payment processor) will begin billing your designated payment method on a recurring basis for your subscription (plus any applicable taxes and other charges) for as long as your subscription continues, unless you cancel your subscription prior to the end of your free trial. Instructions for canceling your subscription are described above. Please note that you will not receive a notice from us that your free trial has ended or that the paid portion of your subscription has begun.

 

Payment and Billing Information


By providing a credit card or other payment method that we accept, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your subscription or other purchase (including any applicable taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order(s) may be suspended or cancelled. You must resolve any problem we encounter to proceed with your order. In the event you want to change or update payment information associated with your Northern Star Farms account, you can do so at any time by logging into your account and editing your payment information, or by calling us at 1 (940) 287-3002. 
You acknowledge that the amount billed may vary due to changes to your produce box subscription, changes in applicable taxes or other charges, and you authorize us (or our third-party payment processor) to charge your payment method for the corresponding amount.

 

Pricing and Availability


All of our products are subject to availability, and we reserve the right to impose quantity limits on any order, to reject all or part of an order, to discontinue offering certain products and to substitute products (including, but not limited to, specific produce items) without prior notice. We strive to provide you with high-quality products and given the perishable nature of certain products and conditions beyond our control, we may be required to make substitutions from time to time. When you subscribe to your produce box subscription, you are agreeing to pay the total subscription price for the mix of items included in that delivery. Individual prices are not available for these specific items as your purchase is of the mixed box, not the individual items. If you are not satisfied with a substitution, please contact us at 
info@northernstarfarmstx.com, or call us at 1 (940) 287-3002.

 

Deliveries


You are responsible for inspecting all products you receive from us for any damage or other issues upon delivery. In addition, you are solely responsible for determining the freshness of the products you receive. You should always inspect your delivery to confirm that the products arrive in a cool condition. We recommend that you use a thermometer to ensure that the temperature zone within the container in which there is dairy, meat, some higher moisture cheeses, refrigerated eggs is 40° F or below. In the event that such temperature zone is above 40° F, or you have any other reason to believe that any other product in your delivery is not suitable for consumption, contact us at  
info@northerstarfarmstx.com. To maintain the quality and freshness of the products, we recommend that you immediately refrigerate all perishable products upon delivery. From the time of delivery, the condition and consumption of the products are solely at your risk.

 

For your reference USDA instructions on refrigeration and food safety can be found here.


 

Our delivery driver will leave the package for you at your door during our normal delivery hours. Depending on the season and temperature in your area at the time of delivery, it is best for you to have a plan for proper storage of your products prior to consumption. In the case of inclement weather or other events beyond our control that interfere with our ability to deliver your order, we will attempt to deliver your order as soon as reasonably possible. In some cases, delivery may occur prior to the scheduled delivery date. If timely delivery of your order is not feasible, we will cancel your order for the period so affected and issue you a credit or refund of the purchase price for that produce box delivery.

 

Product Descriptions

Northern Star Farms attempts to be as accurate as possible. However, Northern Star Farms does not warrant that product descriptions, photos, or other content of any product is accurate, complete, or error-free. If a product offered by Northern Star Farms itself is not as described, your sole remedy is to receive a refund for the product. We at Northern Star Farms are farmers and know that farmers cannot grow items that are all perfect and all exactly uniform. For this reason, any weights displayed are approximate and intended to communicate approximate amounts of product that you will receive. While we do not anticipate weights to be incorrect, your sole remedy for any error or documented weight-related issue will be resolved via a credit or refund for the product in question.

 

Third-Party Content


We may display content, and promotions from third-parties through our website and or social media accounts or in shipments with products. We do not control, endorse or adopt any Third-Party Content, and we make no representations or warranties of any kind regarding such Third-Party Content, including, without limitation, regarding its accuracy or completeness. You acknowledge and agree that your interactions with third-parties providing Third-Party Content are solely between you and such third-parties, and that Northern Star Farms is not responsible or liable in any manner for such interactions or Third-Party Content.

 

Indemnification


To the fullest extent permitted by applicable Texas law, you agree to indemnify, defend and hold harmless Northern Star Farms, and its past, present and future employees, officers, directors, contractors, consultants, equity holders, suppliers, vendors, service providers, from and against all actual or alleged claims, damages, awards, judgments, losses, liabilities, obligations, penalties, interest, fees, expenses (including, without limitation, attorneys’ fees and expenses) and costs (including, without limitation, court costs, costs of settlement and costs of pursuing indemnification and insurance), of every kind and nature whatsoever, whether known or unknown, foreseen or unforeseen, matured or unmatured, or suspected or unsuspected, in law or equity, including, but not limited to, damages to property or personal injury, that are caused by, arise out of or are related to your use or misuse of the website, content or products.

 

Disclaimers


You are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products you receive from us. You are also solely responsible for knowing about any food allergies you may have and verifying the products and their contents before handling, preparing, using or consuming such products.

We attempt to display the products and other materials and information you view on the website, including pricing and any nutritional information, as accurately as possible. However, we do not guarantee the accuracy of such materials and information and are not responsible for any claims arising or resulting from your reliance thereon. In the event of an error on our website, in an order confirmation, in processing or delivering an order or otherwise, we reserve the right to correct such error and revise your order accordingly (including charging the correct price) or to cancel your order and issue you a refund.

 

Governing Law


This agreement and any amendments hereto and all matters out of or relating to this agreement will be governed by and construed in accordance with the laws of the state of Texas, without giving effect to the conflicts of laws provisions thereof. Any action to enforce this agreement must be brought solely in the state or federal courts located in Texas

This Terms of Use and Terms of Sale was last updated on November 23rd 2020


Privacy Policy


We collect information from you when you register on our website, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. Any of the information we collect from you may be used in one of the following ways: 

-       To personalize your experience (your information helps us to better respond to your individual needs)      To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) To process transactions

 

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. The email address you provide for order processing, will only be used to send you information and updates pertaining to your order, and keep you informed about products, services, and promotions from Northern Star Farms. After a transaction, your private information (credit cards, etc.) will be kept on file for more than 60 days in order to process customer requested re-occurring transactions. This information will be held by Authorize.net. They have their own privacy policy which can be located at Authorize.net Privacy Policy. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our website policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. This online privacy policy applies only to information collected through our website and not to information collected offline. If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Please feel free to contact us with any questions at info@northernstarfarmstx.com call us at 1 (940) 287-3002

This Privacy Policy was last updated on November 23rd 2020