Frequently Asked Questions

How does our produce box subscription work?

We bring a seasonal mix of produce and local hand selected foods conveniently to your home, office, or pick up locations. Our produce box will be delivered either weekly or bi-weekly depending on which you choose.

 

When and where do we deliver?

We deliver directly to homes and offices in Texas. We also have drop off points in areas that we are not currently making deliveries. Please check our delivery areas, and drop off points under the “Drops” tab.

Your delivery schedule depends on your location. To learn more about our delivery day and times click on the “Drops” tab.

 

Can I customize the produce that comes in my subscription box?

We deliver the freshest and best quality produce available week to week, and for that reason we do not offer customization of the produce items in the box.  We do however offer many items that you may choose from to add onto the box, including produce, meat and dairy items. See the “Add on” items under the “store” tab for a complete list.

 

Do I need to subscribe to receive a delivery?

Yes, for us to deliver produce directly to your doorstep or at a drop off location, we ask that you sign up for an account and purchase a produce box subscription. As a member of our produce box program, you can also add other grocery items and change your delivery frequency as needed. Although we are a subscription service, there is no commitment and you can cancel or hold your account by contacting us by 11 p.m., 7 days before your next scheduled delivery day

 

How do meat and dairy deliveries work?

We offer a selection of dairy products (such as milk, eggs and cheese) and grass feed meat that can be added to your delivery when customizing your box. Dairy and meat items are delivered outside of your produce box, tucked into separate insulated envelopes/packages with an ice pack/s. You must receive a produce box to receive add-on dairy or meat products.  The meat items arriving in your delivery have been frozen and vacuum-packaged to ensure freshness. Although your meat should arrive frozen, it is possible that some thawing and condensation may occur which should not affect the quality of the product.

 

Can I have multiple box subscriptions on one profile?

Yes. Just go to the Store page from www.northernstarfarmstx.com and add another Box Subscription to your profile


What is the deadline for me to make changes to my order (put on hold, order add-ons, change subscription size etc.)?

Changes to any order can be done online at www.northernstarfarmstx.com in your account up until 11:00 P.M. 5 days prior to your next delivery.


How do I suspend/hold my deliveries?

There is a delivery calendar on the right-hand side of your account dashboard. Click on the date you would like your box to suspended/put on hold, then press “Hold Delivery” button. If you would like to lift a suspension you previously added you will follow the same steps, but the button will say “Get Delivery”. If you would like to hold your delivery for multiple weeks you can then choose the “suspend delivery” button below your delivery calendar and this will allow you to choose a start and end date (via your delivery calendar) to make longer term holds.**The color on the calendar around your delivery dates will help you see what is the status of that delivery(color key located below the calendar).


How do I cancel my box?

On your account dashboard you will see a link in My Subscriptions category box that reads “View/Modify My Subscription”. Click on this link. Then you will click the button that reads “Cancel Subscription” button that is under the subscription you would like to cancel. This will take that subscription and cancel it until you re-activate that subscription.